Terms and conditions for school group visits

Please read our terms and conditions before you book a visit for your school group.

Confirmation of sessions

We consider any booking made by a school representative over the phone or by email as confirmed unless you request a provisional booking. Please make sure that you confirm your provisional booking as soon as possible, or risk losing the slot.

We will email you your booking confirmation, which includes important information for the session.

Payment

We will send an invoice for your session after your visit. It will include full payment instructions. You have 30 days from the date of the invoice to pay.

If you require an invoice in advance, please call 020 7739 9893 (Monday–Wednesday) or email bookings@museumofthehome.org.uk.

If we do not receive payment within 30 days, we cannot book or carry out any more sessions for your school until you pay the balance.

Cancellation

If you need to cancel your session, please email bookings@museumofthehome.org.uk.

If you give us more than 4 weeks’ notice, there will be no charge. For 2 to 4 weeks’ notice, we will charge 50% of the cost, and for less than 2 weeks’ notice, we will require full payment.

Museum of the Home reserves the right to cancel or reschedule the booking due to unforeseen circumstances. We make every effort to minimise disruption to your booking and, if necessary, we will offer a refund. Museum of the Home does not accept liability for any other additional costs you may incur.